Below is an accessible version of the poster with texts, links, and images.
Goal of the Library Website
Students, faculty, and staff can find what they need using the library website without needing to ask for help. But if they need help, it should be easy to find.
Help Improve the Website
Please contact me anytime you have questions or suggestions about the website:
Suzanne Bernsten
517-483-1644
User Research
We keep the website usable and relevant for students and employees through user research methods including:
- Usability Testing
- Website Statistics
- Chat Transcripts
LCC students get research help from librarians around the world. Chats between librarians and students help show missing or hard to find information on the website.
Library Website Over Time
Every few years there are major website redesigns, but most of the website changes we make are small and incremental. Below are screenshots of the Library homepage from 2000, 2005, and 2013, courtesy of the Internet Wayback Machine at archive.org/web
A Recent Small Change
I noticed students were using the chat to ask how to make an appointment with a librarian. The link to make an appointment was directly below the chat box.
I moved the link above the box and since then, nobody has asked that question on chat.
Learn More
Learn about usability testing, writing for the web, and website design.
- Writing for the Web libguides.lcc.edu/styleguide
- Usability Testing libguides.lcc.edu/usability
- LibGuides for Library Staff libguides.lcc.edu/librarystaff
Usability Testing
Website users complete tasks using the website and we observe them. Then we make website changes based on what we learn.
Sample Testing Scenario
You have 6 people meeting in the Library on Sunday. Book a room that meets your needs.
Website Statistics
We review website statistics to focus on improving the most used webpages and deleting pages that are rarely used. Also, reviewing what people search for on the website can lead to improvements.
Join the Web Team
The Web Improvement Team (WIT) works to continually improve the website by providing a forum for its design, development, maintenance, and quality control. We meet once a month on Wednesdays from 10-11am. Let me know if you’d like to join.