What Makes for Great Virtual Reference? A Madlibs Method of Discovery

Association for College and Research Libraries, April 2013
Presented with Rachel Minkin, Information Literacy Librarian, Michigan State University

Handout and Presentation

Find out how to use virtual reference chat logs as a professional development tool. You can turn a chat log into an active learning tool for reviewing virtual reference best practices at your next reference services meeting. Want to make it even more interactive and engaging? Have your colleagues pull out their cell phones and vote on the best responses using Socrative.